Taking a few simple steps can protect you from fraudulent shipping Service Providers. Your safety is paramount to us.
At Awele.ca, our biggest priority is your vehicles' security. We're continually working very hard to ensure that our marketplace is the safest place for crossborder shipping of vehicles. Part of that is making sure our importers/exporters know how to identify and avoid fraudulent shipping
Service Providers.
As we continually work to thoroughly-vet Providers and suspend those who do not abide by our terms, there are some easy steps you can take to avoid fraudsters and use our marketplace with peace of mind.
Best practices for car shippers (importers/exporters):
- Ask the service provider to send you a current copy of their Province or State's Motor Vehicle license (e.g., AMVIC license for Alberta, OMVIC license for Ontario, etc).
- Verify the authenticity and validity service provider's Motor Vehicle license with the issuing authority.
- Never ship your vehicle with service providers who don't have a valid motor vehicle license and, as confirmed by the issuing authority.
- Always check the service provider's Review Ratings to ascertain how the service provider has performed on prior jobs and interacted with other importers/exporters.
- Compare the service provider's price with others on our Awele.ca
platform to ensure you're getting a fair market rate. - Always complete the shipping process on our Awele.ca platform.
Transactions made outside our platform create more uncertainty, and have higher possibility for conflicts between you and the service provider. - Always be cautious of unsolicited or "look-alike" outreach asking you for account or personal information or requesting that you access unknown links or files. Help keep the marketplace a safe place for all and report suspicious activity to support@awele.ca.
- Make sure your current email address and phone number are linked to your account, so you can use and gain an extra layer of security with our 2-step authentication.
We welcome feedback from you. So, please reach out to us with any suggestions, so we can continually roll out new security features and policies that help make our Awele marketplace a safe place for everyone.
