Ship your Vehicle & Cargo Overseas from Canada & USA with Peace of Mind!

Get Instant Quote from Vetted Service Providers

    Where is your shipment located?

    Where will your shipment be shipped to?

    Services

    What we do

    Testimonials

    What our customers think about us

    Notice: Trying to access array offset on value of type bool in /home/krktns39td36/public_html/wp-content/plugins/keydesign-addon/includes/wpbakery-extend/elements/testimonialcards_elem.php on line 544

    Notice: Trying to access array offset on value of type bool in /home/krktns39td36/public_html/wp-content/plugins/keydesign-addon/includes/wpbakery-extend/elements/testimonialcards_elem.php on line 544

    Notice: Trying to access array offset on value of type bool in /home/krktns39td36/public_html/wp-content/plugins/keydesign-addon/includes/wpbakery-extend/elements/testimonialcards_elem.php on line 544

    My first container shipping from Canada with another company wasn’t encouraging because the container was almost 40% empty. Awele is my second logistics provider from Canada and they have proven to be capable of delivering world class services. Hands down my best container shipping till date.

    Daniel D.Derhinos International

    I’ve known the Awele Team for years. They’re the most reliable shipping service provider I’ve engaged. They care so much about their customers and will go to any length to help their customer succeed

    Okey O.Hadassah Auto Ventures

    Wow, I never knew that sincere people still exist in this shipping industry. Awele staff contacted me (months after I shipped my SUV with them) and asked for my bank details so they can refund me a huge amount of money, which they realized after reconciling their accounts. I will definitely use them again and refer all my friends

    Oge I.Lagos, Nigeria

    Frequently asked Questions

    Answers to Commonly Asked Questions about Shipping with Awele
    Services

    What services can I get on Awele?

    We provide various services involved in door-to-door international shipping of heavy goods (vehicles, heavy equipment/machinery and general goods). For  logistics, these include pickup, storage, loading, crossborder shipping, customs brokerage/clearing, offloading and delivery. We also provide financial services such as trade finance, payment for customers, etc. 

    How often can I ship with Awele?

    If you’re using Awele as your shipping provider, you have the flexibility to ship as often as you need without any restrictions. Awele does not limit the frequency of shipments, so you can send packages whenever you have items to ship without any concerns.

    When is your next shipment?

    Our shipments depart regularly, and depend on your preferred shipping option (FCL, LCL, RoRo). For FCL or RoRo, we ship out your shipments as soon as we receive them. For LCL, our container departs as soon as we receive the minimum quantity of shipments from customers.

    How long will my shipment take?

    See our quote page for more details. The transit time (TT) for ocean shipping varies depending on several factors such as shipping route, shipping line, congestion at ports, distance of pickup and delivery locations from the ports, and so on. For instance, it takes typically 8-10 weeks to move a container from Edmonton, Canada to Tincan Port, Lagos. For the same route, we’ve also seen up to 16-18 weeks TT for various reasons (e.g., due to Covid-19, congestion at Lagos seaport, etc). See source

    Customs Brokerage/ClearingAt import country

    How does customs clearing/brokerage work?

    Customs clearing and brokerage is a process that involves the submission of documentation and payment of fees to government agencies in order to import or export goods. The process can be complex, and it’s typically handled by a customs broker or freight forwarder who is knowledgeable about the specific requirements of different countries and regions.

    When you work with a customs broker or freight forwarder, they will handle the paperwork and fees required to clear your goods through customs. This includes obtaining permits, arranging for inspections, and paying duties and taxes. They will also ensure that your documentation is accurate and complete, and that your shipment complies with all relevant laws and regulations.

    The customs clearing process typically involves the following steps:

    1. Preparing documentation: You will need to provide your customs broker or freight forwarder with all of the necessary documentation related to your shipment, including commercial invoices, bills of lading, and any permits or licenses required by the destination country.
    2. Customs declaration: Your customs broker or freight forwarder will submit a customs declaration on your behalf, providing details about the goods being shipped, their value, and other relevant information.
    3. Payment of fees: You will be responsible for paying any duties, taxes, or other fees required by the destination country.
    4. Inspection and clearance: Your shipment will be inspected by customs officials, who will verify that the information provided in the customs declaration is accurate and complete. Once the shipment has been cleared, it will be released for delivery to its final destination.

    Overall, customs clearing and brokerage is an important part of the international shipping process, and it’s crucial to work with a knowledgeable and experienced customs broker or freight forwarder to ensure that your shipment clears customs smoothly and efficiently.

    Can I use my own customs broker/agent to clear my goods?

    You can use your own customs broker/agent to clear your goods provided that only your goods is in the container or bill of lading (e.g., FCL, RoRo). For LCL/groupage with other customers items in the container, we will handle the customs brokerage. 

    How do I know that the appropriate customs duty was paid for my vehicle?

    If you have imported a vehicle with Awele as your shipping provider, you can rest assured that the appropriate customs duty has been paid for your vehicle. Awele is committed to ensuring that all customs duties and fees are paid in accordance with the regulations of the destination country.

    To ensure the accuracy and transparency of the customs clearance process, Awele works with experienced customs brokers who are knowledgeable about the specific requirements of different countries and regions. They will handle the submission of documentation and payment of fees required to import your vehicle, and will ensure that all customs duties are paid in full.

    Additionally, Awele has a reputation for providing reliable and trustworthy shipping services, and we take pride in our commitment to customer satisfaction. We understand that some people can be dubious about customs clearance processes in Nigeria, but we want to assure our customers that we are dedicated to transparency and accuracy in all aspects of our operations.

    If you have any questions or concerns about the customs duty paid for your vehicle, you can contact Awele’s customer service team for assistance. We will be happy to provide you with detailed information about the customs clearance process and the duty paid for your vehicle, and we are committed to ensuring that our customers have a positive and stress-free shipping experience.

    What should I do if the customs duty paid for my vehicle booked with Awele is not correct?

    If you have any questions or concerns about the customs duty paid for your vehicle, you can contact Awele’s customer service team for assistance. We will be happy to provide you with detailed information about the customs clearance process and the duty paid for your vehicle, and we are committed to ensuring that our customers have a positive and stress-free shipping experience.

    DeliveryAt import country

    Does Awele help with delivery across Nigeria?

    Yes, at an extra cost depending on the delivery location. 

    Where are Awele’s pickup locations in the import country?

    See our quote page for details. – See Quotes

    Heavy Equipment & Machinery

    What items fall under heavy equipment?

    Heavy equipment is a self-propelled, self-powered or pull-type equipment and machinery, including engines, weighing 5000 pounds or more. These are primarily used for construction, industrial, maritime, mining and forestry. These include excavators, bulldozers, graders, telehandlers, dump trucks, compactors, tractors, etc.

    Quotes

    Is the price in quotes on your website final?

    No, our quotes are not final. Instead, they are estimates based on prevailing market rates. We work hard to keep our quote as accurate as possible.

    Payment

    How can I pay for my goods?

    We accept various forms of payments such as bank deposit, wire transfer, email transfer, credit card and so on. Kindly check our quote page for our payment options.

    Must I pay all at once?

    We encourage you to pay at once during or after booking. We also accept delayed payments but at little or no additional charges. 

    General Inquiry

    Can I book my air cargo on Awele?

    No, Awele does not offer Air Cargo Services at this time. We only handle ocean freight for cars, heavy equipment and cargo.

    Why am I seeing other shipping companies at www.awele.ca other than Awele Logistics?

    www.awele.ca is a marketplace where customers can select a shipping company of their choice based on their reviews, prices, and transit times.

    What type of shipment/freight does Awele Logistics handle?

    Awele Logistics only handle ocean freight/shipments for cars, heavy equipment, cargo and other heavy goods

    PickupAt Export Country

    Does Awele “Pickup” or the customer have to “Dropoff” the cargo to Awele’s warehouse for shipping ?

    We do free pickup for small cargo across Edmonton(typically, less-than-pallet). For heavy or large volume items (typically from 50kg/100lbs or size of a pallet/skid), we charge pick up fees of $60 per pallet/skid

    Where are Awele’s dropoff locations in the export countries?

    See our quote page for details. – See Quote

    ShippingFrom export to import country

    What countries can I ship to and from with Awele?

    We currently ship from Canada and the US to Africa and emerging markets. Check our booking page regularly as we add more countries and routes.

    What types of shipping can I do on Awele?

    We currently offer ocean shipping for both containerized and non-containerized (e.g. RoRo for vehicles). We add new services and shipping methods regularly. We recommend you see our quote page for our current services.

    When should I use RoRo or Containerized shipping?

    When deciding whether to use RoRo (Roll-On/Roll-Off) or containerized shipping, it’s important to consider the type and size of the cargo you are shipping.

    RoRo shipping is typically used for vehicles or machinery that can be driven or rolled onto the ship, such as cars, trucks, and heavy equipment. RoRo is ideal for large, heavy cargo that cannot fit inside a standard shipping container. It’s also a good option for cargo that needs to be loaded and unloaded quickly and efficiently.

    Containerized shipping is suitable for a wide variety of cargo, including general goods, dry and refrigerated goods, and oversized cargo. It is especially useful when shipping smaller items that can be packed into standard shipping containers. Containerized shipping is also a good option for cargo that requires protection from the elements or from theft, as containers can be sealed and locked for security.

    Ultimately, the decision to use RoRo or containerized shipping will depend on the nature and size of the cargo you are shipping, as well as your budget and time constraints.

    Shipments

    What kind of items can I ship on Awele?

    You can ship vehicles(Sedan, SUV, Semi Truck, etc), cargo(Boxes, Drums, Pallets, etc) and heavy goods, currently. Check our booking page regularly as we add more items.

    How do you ship cars?

    We do both containerized and RoRo vehicle shipments. For containerized shipping (LCL/FCL), your shipment will be loaded in a container. For RoRo, your car will be driven directly into a vessel/ship 

    What documents do I need to ship a vehicle on Awele?

    We will need the vehicle proof of ownership, receipt of purchase/bill of sale and lien document before we will ship your vehicle.

    What type of cargo can I ship on Awele?

    We ship non-hazardous cargo with or without packages such boxes, pallets, drums, etc.

    What determines your prices for shipping cargo?

    Our prices for shipping cargo depends on factors such as size, weight, value, type, import country and so on.

    What package type/size do you recommend Awele customers use?

    To avoid damages to your cargo, we strongly recommend you to use any of the listed package types on our booking page and ensure each package doesn’t weigh more than the listed maximum weight.

    Can I use other package types beside the ones listed on your website?

    Yes, we accept all package types. However, for us to give you a quote, you will have to enter the dimensions of your package. To do this, select the “Custom” package option for cargo on our booking and enter the dimensions.

    Booking

    Must I book on Awele.ca before my shipment will be shipped?

    No. You can contact us via our Whatsapp number: +1(780) 716 ….. Awele strongly encourages you to book your shipment via www.awele.ca to get prompt tracking updates about your shipment via email.

    Pricing

    Does the prices on Awele’s website include delivering costs in Nigeria?

    No. Delivery is at an extra cost depending on location in Nigeria.

    Tracking

    How can I track my shipment?

    You can track your shipment by clicking on the link in the confirmation email you receive after submitting your booking. We will also send you regular email about the tracking, location and status of your shipments.