When will my shipment start moving?

Once your forwarder receives your shipment details, they will coordinate with your origin location to arrange the time and location of pickup/drop off and to book space accordingly.

How do I track my shipment?

Tracking your shipment is simple.

 

Stay up-to-date on each stage of your shipment by clicking the Shipments tab on the right sidebar.

 

This takes you to the “My Shipments” page where you can see the exact status of your goods.

 

Whether it’s the Goods Ready date, when your freight forwarder received your goods, the port departure date, port arrival date, and delivery date, you’ll be updated every step of the way.

 

You can also configure page so it shows you the information you want, in the way you want to see it.

My goods will be ready later than planned. What should I do?

Don’t worry! The final shipment ready date will be coordinated between the origin location and the freight provider, so it’s okay if your planned date changes. If there’s a change, let your forwarder know and they’ll take it from there.

 

Remember that if the goods ready date affects the expiry date of the Quote, your forwarder may have to give you a new – potentially more expensive – Quote.

How do I rate my shipment?

Thanks for offering to leave a review. Here’s how to do it:

Two days after your shipment is marked as delivered on your Shipments tab, you’ll receive an email with a link to submit a rating. Just click on the stars to begin.

 

If you don’t receive this email, check your spam folder. The email will come from do-not-reply@awele.ca.

 

After submitting your rating for the logistics provider, you can also rate your experience booking on Freightos.com. Just click the link at the bottom of the same email to add that review.

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    (1) 833 322 9353

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    help@awele.ca

    Before you drop us a line or pick up the phone, you might find your answer by searching on our list of Frequently Asked Questions.